Clear ownership across functions
Make decision rights explicit, so escalations drop and each function knows what it owns.
See how ownership worksOperations consulting for growing businesses
Make work flow across teams.
When growth makes work stall between teams, Vergent helps founders and operations leaders find the cause, agree who owns each step and put the fix into practice.
Founder experience: 7+ years in operations and transformation · CRM and ERP implementation · Industrial consulting
Operating signals
Where growth starts to strain operations
- Approvals queue, and nobody can say who decides.
- Work comes back for correction, or depends on how one experienced person handles an exception.
- A CRM, ERP or automation project is moving ahead before the workflow it must support is agreed.
Services
Four services, one aim: work that keeps moving
Faster, more consistent processes
Find where work waits or comes back for rework, and give teams one route for routine cases and one for exceptions.
See how process redesign worksSystems that fit how you work
Agree the workflow before you buy or build, so the CRM, ERP or automation supports the business and not the reverse.
See how systems work is scopedChanges that stick
Pilot with the people who will use it, decide the rollout on evidence, and hand over to an internal owner.
See how rollouts are runA focused first engagement
Start with a 2–3 week Operations Diagnostic.
Take one workflow, see where it stalls and why, and leave with a prioritised 90-day plan. Fixed scope and fee, agreed before work begins.
Delivery method
Three phases. Each ends with something management can review.
- Diagnose – Where does work stall? A validated current-state map and priorities.
- Redesign – What should change? A future workflow with named owners.
- Implement – Will it hold in practice? A rollout decision and a handover plan.
Measurement
Agree what counts as improvement
Before a pilot, the starting value, data source, case population and measurement period are written down. At review, changes in volume and case mix are accounted for. Where the data cannot support a conclusion, the review says what still needs to be measured.
How improvement is measuredField guides
See how an operation is examined
Trace an order on hold
Follow one order from Sales to Finance and see who can authorise its release.
View the sample workflowChoose a useful baseline
Decide what to measure before a pilot: faster delivery, released capacity or cash savings.
Read the measurement principlesFind the sector constraint
Follow the same question into a factory, a service team and an order fulfilment operation.
Explore sector perspectivesSelected experience
The experience behind the practice
Vergent is led by Aris Kampakis. His previous roles span industrial consulting, business operations and enterprise systems delivery. That background shapes how Vergent connects an operating decision to the work on the ground.
View selected experienceWhere does work stall in your business?
Bring one recent example: a delayed order, a stuck approval, a rollout that reverted. Leave the call with a view on the likely cause and the sensible next step.
Book a 30-minute call